What follows is a rundown of the personal data Lüks Casino processes, the reasons behind it, how long each category stays with us, and who it might be passed along to. An account signup counts as agreement to all of it, and it pairs with the Terms and Conditions.
Data Categories We Hold
There are three sources feeding this data: information you provide when registering, information the system captures automatically as you play, and information the payment provider passes on once a transaction is finished. We don't buy personal data from other companies for marketing.
| Type of data | Why we collect it | Retention period |
|---|---|---|
| Phone number, email | Account setup, login checks, contacting you | For as long as the account is open |
| Name, date of birth | Confirming the 18+ age rule and account ownership | As long as required by law |
| Payment details | Processing deposits and withdrawals | As long as required by law |
| Betting/game history | Settlement, bonus wagering checks, complaint review | As long as required by law |
| IP address, device data | Security, catching duplicate accounts and fraud | A short period after the record is made |
| Support correspondence | Tracking and closing an open complaint | A short period after the case closes |
| Cookie records | Keeping the session going, remembering language/preferences | As long as the cookie lasts |
Our Reasons for Processing
- Contract fulfillment: account opening, wager acceptance, payment processing.
- Legal duty: age checks, identity verification, record retention.
- Legitimate interest: blocking fraud, bots, and duplicate accounts.
- Consent: bonus announcements and promo notifications.
Notification consent can be pulled anytime — the account stays open regardless, only the marketing stops.
About Our Cookies
Cookies are small browser-stored records. Without the essential type, sessions won't hold and the site won't run. Preference cookies hold onto language and display choices. Measurement cookies report aggregated usage only — no individual player gets identified through them.
Browser settings allow deleting or blocking cookies; blocking the essential ones, though, blocks login too.
Data Sharing Partners
- Payment providers — limited to transaction needs only.
- Game studios — checking round outcomes and bet records.
- Identity verification firms — confirming age and account ownership.
- Competent authorities — only as legally required, only to the extent asked.
Advertising sales of your data and rental of our customer lists both don't happen here. Our providers only process data on our behalf, per our instructions.
Keeping Data Secure
Encryption covers the connection between site and browser. Password storage uses irreversible hashing — support staff included, nobody can see the actual password. Access follows role: payments team only for payment records, assigned team only for a given complaint file.
Some of the responsibility sits with you: skip reusing your password elsewhere, keep your verification code private, and log off on devices that aren't yours.
Rights You Hold
- Requesting a copy of your held data.
- Requesting fixes to wrong or incomplete details.
- Requesting deletion once legal retention duties end.
- Objecting to marketing and withdrawing consent.
Route these requests through support. Account closure doesn't erase everything at once — payment and betting records stay filed until the legal period ends, then get deleted. Self-exclusion records last until their term is up, keeping the exclusion meaningful; the Responsible Gaming page covers this further. For data-processing disputes, the Player Complaint Policy page lays out the process.
Policy Changes
Updates to this policy can happen. Whatever's posted here is current and applies from its publish date onward. A change that broadens collected data types or sharing scope gets announced to the contact address on your account.